Return Policy

Unfortunately, there are some products for which we are unable to accept returns. All sales including custom embroidery such as: text, stock designs or custom logos are FINAL. All returns are subject to a 20% re-stocking fee.

WHAT YOU CAN RETURN
New merchandise (not altered or soiled) suitable for resale may be returned for exchange/refund within 14 days of purchase. After 14 days, goods will not be accepted.

WHAT YOU CAN’T RETURN
Merchandise unsuitable for resale includes:

Merchandise that has been altered or soiled
All items that include custom embroidery

RETURN MERCHANDISE AUTHORIZATION PROCEDURE

To return a product, you must have a Return Merchandise Authorization (RMA) number. Please call or e-mail sales@EmbroideredClothes.com for an RMA Number. Include your name, address, phone, invoice number and product you wish to return with reason for return. We will call or e-mail you back with an RMA Number. Return Merchandise must be shipped prepaid. Your RMA Number must be clearly marked on the shipping label (see below). EmbroideredClothes.com will not accept returns without an RMA Number on the label.

PLEASE PACKAGE YOUR RETURN PROPERLY